Incidents reported on status page for SmartBarrel https://status.smartbarrel.io/ https://d1lppblt9t2x15.cloudfront.net/logos/a4af8ab4c9bb1268dc8c08b3ee351e90.png https://status.smartbarrel.io/ en https://status.smartbarrel.io/ Wed, 05 Nov 2025 18:47:18 +0000 https://status.smartbarrel.io/#b8b6978e4e9c888b17cefd9c58688a5aa5efb9a64acff9b389ecfb9424ba737e Public API recovered https://status.smartbarrel.io/ Wed, 05 Nov 2025 18:42:28 +0000 https://status.smartbarrel.io/#b8b6978e4e9c888b17cefd9c58688a5aa5efb9a64acff9b389ecfb9424ba737e Public API went down https://status.smartbarrel.io/incident/758671 Wed, 05 Nov 2025 18:18:00 -0000 https://status.smartbarrel.io/incident/758671#5ffcf0ce8f8d420cf366031e7efc56ace2eb3cade60ff4150ded3bbc36888938 We’ve identified and resolved the issue affecting some deprecated services in SmartBarrel. All systems are now operating normally. We apologize for any inconvenience this may have caused and appreciate your patience while our team worked to restore full functionality. https://status.smartbarrel.io/incident/758671 Wed, 05 Nov 2025 18:18:00 -0000 https://status.smartbarrel.io/incident/758671#5ffcf0ce8f8d420cf366031e7efc56ace2eb3cade60ff4150ded3bbc36888938 We’ve identified and resolved the issue affecting some deprecated services in SmartBarrel. All systems are now operating normally. We apologize for any inconvenience this may have caused and appreciate your patience while our team worked to restore full functionality. https://status.smartbarrel.io/incident/758671 Wed, 05 Nov 2025 18:18:00 -0000 https://status.smartbarrel.io/incident/758671#5ffcf0ce8f8d420cf366031e7efc56ace2eb3cade60ff4150ded3bbc36888938 We’ve identified and resolved the issue affecting some deprecated services in SmartBarrel. All systems are now operating normally. We apologize for any inconvenience this may have caused and appreciate your patience while our team worked to restore full functionality. https://status.smartbarrel.io/incident/758671 Wed, 05 Nov 2025 18:18:00 -0000 https://status.smartbarrel.io/incident/758671#5ffcf0ce8f8d420cf366031e7efc56ace2eb3cade60ff4150ded3bbc36888938 We’ve identified and resolved the issue affecting some deprecated services in SmartBarrel. All systems are now operating normally. We apologize for any inconvenience this may have caused and appreciate your patience while our team worked to restore full functionality. https://status.smartbarrel.io/ Wed, 05 Nov 2025 18:12:30 +0000 https://status.smartbarrel.io/#5d194766ed90743ab040dc481f9d3e2cb6a5e102dab3fae7ae0bf7fbd84c9e71 Public API recovered https://status.smartbarrel.io/ Wed, 05 Nov 2025 18:12:20 +0000 https://status.smartbarrel.io/#84f30130a55a99444da503e7b09c916ee4a4c91b8af81f801c1d778443d22528 Devices (TimeClock) recovered https://status.smartbarrel.io/ Wed, 05 Nov 2025 17:47:50 +0000 https://status.smartbarrel.io/#84f30130a55a99444da503e7b09c916ee4a4c91b8af81f801c1d778443d22528 Devices (TimeClock) went down https://status.smartbarrel.io/ Wed, 05 Nov 2025 17:47:32 +0000 https://status.smartbarrel.io/#5d194766ed90743ab040dc481f9d3e2cb6a5e102dab3fae7ae0bf7fbd84c9e71 Public API went down https://status.smartbarrel.io/incident/758671 Wed, 05 Nov 2025 17:47:00 -0000 https://status.smartbarrel.io/incident/758671#513456113b5012687203665933b00b4363d76c462aa6f744cc2674c92fd27f64 We’re currently investigating an issue affecting some deprecated services in SmartBarrel, primarily impacting the dashboard. Our engineering team has identified the cause and is actively working on a resolution. We’ll provide another update shortly. Thank you for your patience. https://status.smartbarrel.io/incident/758671 Wed, 05 Nov 2025 17:47:00 -0000 https://status.smartbarrel.io/incident/758671#513456113b5012687203665933b00b4363d76c462aa6f744cc2674c92fd27f64 We’re currently investigating an issue affecting some deprecated services in SmartBarrel, primarily impacting the dashboard. Our engineering team has identified the cause and is actively working on a resolution. We’ll provide another update shortly. Thank you for your patience. https://status.smartbarrel.io/incident/758671 Wed, 05 Nov 2025 17:47:00 -0000 https://status.smartbarrel.io/incident/758671#513456113b5012687203665933b00b4363d76c462aa6f744cc2674c92fd27f64 We’re currently investigating an issue affecting some deprecated services in SmartBarrel, primarily impacting the dashboard. Our engineering team has identified the cause and is actively working on a resolution. We’ll provide another update shortly. Thank you for your patience. https://status.smartbarrel.io/ Fri, 24 Oct 2025 19:43:45 +0000 https://status.smartbarrel.io/#bf3624151c545b572ff6663e05fcf142150dbfd4d4f653e37cde620630b0a5af Public API recovered https://status.smartbarrel.io/ Fri, 24 Oct 2025 19:43:18 +0000 https://status.smartbarrel.io/#21c2c33d82b72796e0753de627c375d324d142ce7dc73bc0b92a79fdee50b76b Devices (TimeClock) recovered https://status.smartbarrel.io/ Fri, 24 Oct 2025 19:35:41 +0000 https://status.smartbarrel.io/#21c2c33d82b72796e0753de627c375d324d142ce7dc73bc0b92a79fdee50b76b Devices (TimeClock) went down https://status.smartbarrel.io/ Fri, 24 Oct 2025 19:31:27 +0000 https://status.smartbarrel.io/#bf3624151c545b572ff6663e05fcf142150dbfd4d4f653e37cde620630b0a5af Public API went down https://status.smartbarrel.io/ Thu, 23 Oct 2025 19:29:12 +0000 https://status.smartbarrel.io/#ad9cfc58ac4c7f55d8b391febab27a3f0e571b9482ab928e79f0bcd675e134cf Public API recovered https://status.smartbarrel.io/ Thu, 23 Oct 2025 19:28:14 +0000 https://status.smartbarrel.io/#ad9cfc58ac4c7f55d8b391febab27a3f0e571b9482ab928e79f0bcd675e134cf Public API went down https://status.smartbarrel.io/incident/744931 Sun, 19 Oct 2025 10:00:00 -0000 https://status.smartbarrel.io/incident/744931#26f98e0c3ff5d8fd8e78eecbf22fe319ef805d419d5fd5745a8e15613284f973 Maintenance completed https://status.smartbarrel.io/incident/744931 Sun, 19 Oct 2025 10:00:00 -0000 https://status.smartbarrel.io/incident/744931#26f98e0c3ff5d8fd8e78eecbf22fe319ef805d419d5fd5745a8e15613284f973 Maintenance completed https://status.smartbarrel.io/incident/744931 Sun, 19 Oct 2025 10:00:00 -0000 https://status.smartbarrel.io/incident/744931#26f98e0c3ff5d8fd8e78eecbf22fe319ef805d419d5fd5745a8e15613284f973 Maintenance completed https://status.smartbarrel.io/incident/744931 Sun, 19 Oct 2025 10:00:00 -0000 https://status.smartbarrel.io/incident/744931#26f98e0c3ff5d8fd8e78eecbf22fe319ef805d419d5fd5745a8e15613284f973 Maintenance completed https://status.smartbarrel.io/incident/744931 Sun, 19 Oct 2025 10:00:00 -0000 https://status.smartbarrel.io/incident/744931#26f98e0c3ff5d8fd8e78eecbf22fe319ef805d419d5fd5745a8e15613284f973 Maintenance completed https://status.smartbarrel.io/incident/744931 Sun, 19 Oct 2025 02:00:00 -0000 https://status.smartbarrel.io/incident/744931#784a7743bb86e6a16e11c017ad7a70ccc76434033476c84901c5abe3cd806cf0 We will be performing a scheduled system maintenance on Saturday at 10 PM ET. The migration is expected to take a couple of hours. During this window, all SmartBarrel services, including dashboard, mobile app, and time clock connectivity, may be temporarily unavailable. We’ll begin with pre-migration testing. If the tests are successful, we will proceed with the upgrade. If not, we’ll roll back to ensure zero disruption. We’ll post real-time updates here. https://status.smartbarrel.io/incident/744931 Sun, 19 Oct 2025 02:00:00 -0000 https://status.smartbarrel.io/incident/744931#784a7743bb86e6a16e11c017ad7a70ccc76434033476c84901c5abe3cd806cf0 We will be performing a scheduled system maintenance on Saturday at 10 PM ET. The migration is expected to take a couple of hours. During this window, all SmartBarrel services, including dashboard, mobile app, and time clock connectivity, may be temporarily unavailable. We’ll begin with pre-migration testing. If the tests are successful, we will proceed with the upgrade. If not, we’ll roll back to ensure zero disruption. We’ll post real-time updates here. https://status.smartbarrel.io/incident/744931 Sun, 19 Oct 2025 02:00:00 -0000 https://status.smartbarrel.io/incident/744931#784a7743bb86e6a16e11c017ad7a70ccc76434033476c84901c5abe3cd806cf0 We will be performing a scheduled system maintenance on Saturday at 10 PM ET. The migration is expected to take a couple of hours. During this window, all SmartBarrel services, including dashboard, mobile app, and time clock connectivity, may be temporarily unavailable. We’ll begin with pre-migration testing. If the tests are successful, we will proceed with the upgrade. If not, we’ll roll back to ensure zero disruption. We’ll post real-time updates here. https://status.smartbarrel.io/incident/744931 Sun, 19 Oct 2025 02:00:00 -0000 https://status.smartbarrel.io/incident/744931#784a7743bb86e6a16e11c017ad7a70ccc76434033476c84901c5abe3cd806cf0 We will be performing a scheduled system maintenance on Saturday at 10 PM ET. The migration is expected to take a couple of hours. During this window, all SmartBarrel services, including dashboard, mobile app, and time clock connectivity, may be temporarily unavailable. We’ll begin with pre-migration testing. If the tests are successful, we will proceed with the upgrade. If not, we’ll roll back to ensure zero disruption. We’ll post real-time updates here. https://status.smartbarrel.io/incident/744931 Sun, 19 Oct 2025 02:00:00 -0000 https://status.smartbarrel.io/incident/744931#784a7743bb86e6a16e11c017ad7a70ccc76434033476c84901c5abe3cd806cf0 We will be performing a scheduled system maintenance on Saturday at 10 PM ET. The migration is expected to take a couple of hours. During this window, all SmartBarrel services, including dashboard, mobile app, and time clock connectivity, may be temporarily unavailable. We’ll begin with pre-migration testing. If the tests are successful, we will proceed with the upgrade. If not, we’ll roll back to ensure zero disruption. We’ll post real-time updates here. https://status.smartbarrel.io/incident/729146 Tue, 23 Sep 2025 14:48:00 -0000 https://status.smartbarrel.io/incident/729146#c792875ab689bda98697599fbb3fda6042ca4146c46307e45b45bd9281ba8e14 The issue has been resolved. All records have been updated so that shift hours and cost code hours are aligned correctly. If you have any questions, please reach out to our Support team or your Customer Success Manager. https://status.smartbarrel.io/incident/729146 Tue, 23 Sep 2025 13:04:00 -0000 https://status.smartbarrel.io/incident/729146#b865c0470eef4d728705627f26ecca1447360527545d78c6c82827a7649e33a0 We’ve identified an issue where auto lunch break rules are creating discrepancies between shift hours and cost code hours. This is currently preventing some shifts from being approved. Our engineering team is working on a fix, and we’ll provide updates as progress is made. https://status.smartbarrel.io/incident/729146 Mon, 22 Sep 2025 21:18:00 -0000 https://status.smartbarrel.io/incident/729146#6057cd800dca6a9ffe2d0f90196ebda0d6f8cbea9b95a7435687d6af78a6afa2 Earlier today, we identified an issue where automatic break rules were not automatically applied after a dashboard release. Our engineering team resolved the issue promptly, and all systems are now operating normally. No data has been lost. Out of caution, we recommend double-checking your punches to confirm round-up rules are applied correctly. https://status.smartbarrel.io/incident/724637 Mon, 15 Sep 2025 15:01:00 -0000 https://status.smartbarrel.io/incident/724637#9d88f0344bb353574e440f39f0ce7600546373d5b53ab24cb3b6ff0e33cef8f2 This morning, our SMS service experienced an outage. The issue has been identified and resolved. As part of the fix, we also implemented a redundancy solution to prevent this type of disruption in the future. The service is now fully operational and in good standing. https://status.smartbarrel.io/incident/721225 Tue, 02 Sep 2025 05:30:00 -0000 https://status.smartbarrel.io/incident/721225#4d4b624a15e104e27235737b75f50ecedc1b9f0cd45e0d202a94661e3dd14cd9 Maintenance completed https://status.smartbarrel.io/incident/721225 Tue, 02 Sep 2025 05:10:00 -0000 https://status.smartbarrel.io/incident/721225#e28c34114d7c7802cd052767cc997f327a06583ba57e531b69e98f7973686b88 Performance a stability database migration https://status.smartbarrel.io/incident/712407 Tue, 26 Aug 2025 03:30:00 -0000 https://status.smartbarrel.io/incident/712407#a85b40df9f9b3ce30cf3de90369965bd528e1d3ffaff37d86d5a4314a73df1df Maintenance completed https://status.smartbarrel.io/incident/712407 Tue, 26 Aug 2025 03:30:00 -0000 https://status.smartbarrel.io/incident/712407#a85b40df9f9b3ce30cf3de90369965bd528e1d3ffaff37d86d5a4314a73df1df Maintenance completed https://status.smartbarrel.io/incident/712407 Tue, 26 Aug 2025 03:30:00 -0000 https://status.smartbarrel.io/incident/712407#a85b40df9f9b3ce30cf3de90369965bd528e1d3ffaff37d86d5a4314a73df1df Maintenance completed https://status.smartbarrel.io/incident/712407 Tue, 26 Aug 2025 03:30:00 -0000 https://status.smartbarrel.io/incident/712407#a85b40df9f9b3ce30cf3de90369965bd528e1d3ffaff37d86d5a4314a73df1df Maintenance completed https://status.smartbarrel.io/incident/712407 Tue, 26 Aug 2025 03:30:00 -0000 https://status.smartbarrel.io/incident/712407#a85b40df9f9b3ce30cf3de90369965bd528e1d3ffaff37d86d5a4314a73df1df Maintenance completed https://status.smartbarrel.io/incident/712407 Tue, 26 Aug 2025 02:25:00 -0000 https://status.smartbarrel.io/incident/712407#70c73d5845a580820643d13b5038800a9988366f40c196c9cafbe2108762d519 We will be performing a scheduled infrastructure upgrade to enhance our network security and improve global content delivery. During this time, users may experience brief connectivity fluctuations. These updates are part of our ongoing commitment to deliver a faster, more secure, and resilient platform. Thank you for your patience and understanding. https://status.smartbarrel.io/incident/712407 Tue, 26 Aug 2025 02:25:00 -0000 https://status.smartbarrel.io/incident/712407#70c73d5845a580820643d13b5038800a9988366f40c196c9cafbe2108762d519 We will be performing a scheduled infrastructure upgrade to enhance our network security and improve global content delivery. During this time, users may experience brief connectivity fluctuations. These updates are part of our ongoing commitment to deliver a faster, more secure, and resilient platform. Thank you for your patience and understanding. https://status.smartbarrel.io/incident/712407 Tue, 26 Aug 2025 02:25:00 -0000 https://status.smartbarrel.io/incident/712407#70c73d5845a580820643d13b5038800a9988366f40c196c9cafbe2108762d519 We will be performing a scheduled infrastructure upgrade to enhance our network security and improve global content delivery. During this time, users may experience brief connectivity fluctuations. These updates are part of our ongoing commitment to deliver a faster, more secure, and resilient platform. Thank you for your patience and understanding. https://status.smartbarrel.io/incident/712407 Tue, 26 Aug 2025 02:25:00 -0000 https://status.smartbarrel.io/incident/712407#70c73d5845a580820643d13b5038800a9988366f40c196c9cafbe2108762d519 We will be performing a scheduled infrastructure upgrade to enhance our network security and improve global content delivery. During this time, users may experience brief connectivity fluctuations. These updates are part of our ongoing commitment to deliver a faster, more secure, and resilient platform. Thank you for your patience and understanding. https://status.smartbarrel.io/incident/712407 Tue, 26 Aug 2025 02:25:00 -0000 https://status.smartbarrel.io/incident/712407#70c73d5845a580820643d13b5038800a9988366f40c196c9cafbe2108762d519 We will be performing a scheduled infrastructure upgrade to enhance our network security and improve global content delivery. During this time, users may experience brief connectivity fluctuations. These updates are part of our ongoing commitment to deliver a faster, more secure, and resilient platform. Thank you for your patience and understanding. https://status.smartbarrel.io/incident/700752 Tue, 05 Aug 2025 18:20:00 -0000 https://status.smartbarrel.io/incident/700752#9dfa91c7c193b3cc6c51e8fc1ff973df3a1fe32c2536fdece9073f8343b3e391 The issue affecting report generation has been fully resolved. All report types should now be functioning as expected. We’ve confirmed successful processing across the platform and will continue to monitor closely to ensure stability. Thank you for your patience, and please reach out to support if you encounter any further issues. https://status.smartbarrel.io/incident/700752 Tue, 05 Aug 2025 16:25:00 -0000 https://status.smartbarrel.io/incident/700752#4bcab6dc87cb86d496ab0a8d96e9f311cc68a211f970ec13718faee60e96f5e3 Most report generation requests are now processing successfully. However, some users may still encounter intermittent errors on specific report types. If you continue to experience issues, please reach out to our support team — we’re happy to assist by generating and delivering reports manually. We’re continuing to monitor the system closely and will share another update once full functionality is confirmed. https://status.smartbarrel.io/incident/700752 Tue, 05 Aug 2025 12:16:00 -0000 https://status.smartbarrel.io/incident/700752#541d6b154ba435acf4196fc5553a622cb1b0bc108df023a0a4b5013cdcfba5ad We are currently investigating an issue where some users are experiencing delays or errors when generating reports. The issue appears to be intermittent and may not affect all users. Our engineering team is actively working to identify the root cause. In the meantime, if you need assistance with urgent reports, please reach out to our support team — they can help generate and deliver reports manually as needed. We’ll share an update as soon as we have more information. https://status.smartbarrel.io/incident/700352 Tue, 05 Aug 2025 02:46:00 -0000 https://status.smartbarrel.io/incident/700352#9f375fb3a00b2c0b724020f6a8fba4867f71ea8f95cc7b13c3895d6fa898c84e All systems are now fully operational. Earlier today, we experienced an issue with one of our databases that reported an error during an auto-scaling event. This impacted the Dashboard and Mobile App, causing downtime and delays in processing punches. The issue has been resolved, and all services have been restored. We are actively monitoring to ensure continued stability. There is no indication of data loss, and all queued device punches have been processed. https://status.smartbarrel.io/incident/700352 Tue, 05 Aug 2025 02:37:00 -0000 https://status.smartbarrel.io/incident/700352#678dab20ae8e4f69a23a9ba762924c84abd0065883bc1d8603d6e9d7213c09ce Our systems are coming back online following the earlier outage. We are actively testing for data integrity to ensure all services are functioning correctly. You may experience minor delays as queued data continues to sync. We will provide another update once full functionality is confirmed. https://status.smartbarrel.io/incident/700352 Mon, 04 Aug 2025 23:58:00 -0000 https://status.smartbarrel.io/incident/700352#d08e45013b594a80efae14b3eebba619a1299bf55ea9b01d8e62c5612f00af12 We are currently experiencing a system-wide issue affecting both the Dashboard and the Mobile App. Users are unable to access the Dashboard, and punch functionality in the Mobile App is not working. Our engineering team is actively investigating and working to restore service as quickly as possible. Updates will be provided as soon as the issue is resolved.